Privacy Policy

Who this policy covers

This policy explains how Englewood Dry Pros ("we," "us") handles information collected through waterdamagerestorationenglewoodco.com (the "site"), through calls to the phone number on the site and through the call-back request form.

Information we collect

Information you give us. When you send the request form, we collect your name, phone number, ZIP code, the type of damage and any note you add. When you call, we may record basic call details such as your phone number, the time and length of the call and, where allowed by law and disclosed at the start of the call, a recording of the call for quality and training.

Information collected automatically. Like most websites, our host and analytics tools may collect your IP address, browser type, device type, pages visited, the page you came from and the time of your visit. The site records when a phone link is tapped so we can understand which pages help people reach us.

Cookies. The site itself doesn't set advertising cookies. If we add analytics or advertising tools later, they may use cookies, and this policy will be updated.

How we use information

• To call you back, answer questions and provide restoration services
• To schedule work, prepare estimates and keep records for insurance claims you ask us to support
• To run, secure and improve the site
• To prevent spam, fraud and abuse
• To meet legal, tax and accounting duties

How we share information

We don't sell your personal information. We share it only:

• With service providers that help us run the business, such as website hosting, email delivery and phone services, who may use it only to provide those services to us
• With your insurance company or adjuster, when you ask us to work with them on a claim
• When required by law, or to protect our rights, our customers or the public

How long we keep information

We keep request and call records for as long as needed to provide service and meet legal and insurance record-keeping needs, then delete or de-identify them.

Your choices and Colorado privacy rights

You can ask us to tell you what personal information we hold about you, correct it or delete it. You can also tell us to stop calling or texting you at any time. Colorado residents may have additional rights under the Colorado Privacy Act where it applies.

To make a request, call (303) 879-1370 and ask for the privacy contact. We may need to verify your identity before acting on a request.

Children

The site is not directed to children under 13, and we don't knowingly collect their information.

Security

We use reasonable safeguards, including HTTPS across the site, to protect information. No system is perfectly secure, so we can't promise that information will never be exposed.

Links to other sites

Our guides link to outside sources such as government agencies. Their privacy practices are their own.

Changes to this policy

We may update this policy. The effective date at the top shows when it last changed.